IMPORTANT ANNOUNCEMENT: New Owners Bradenton, FL demo location 

We also want to announce that our corporate location in Bradenton, FL has been sold, as many of you may be aware in speaking to the previous management this was in the works prior to the COVID-19 pandemic. We would like to take this time and welcome the new owners Sleep Store USA to the Red Barn in Bradenton, FL. We wish your team many years of success. We will miss all of the great people there, but we know that you will take great care of all of their future sleep needs.

 

This also means that any business conducted before April 1st, 2020 will be handled by Lift Mattress Co. corporate office ONLY. As Sleep Store USA will have no record or information available as they are not owned by Lift Mattress Co. 

 

Please direct all communication to Lift Mattress Co. corporate offices via email at customerservice@liftmattress.com. You may also visit liftmattress.com for the latest updates as well. Our phone customer service will be back up and operating on Monday, May 26th their number is (866) 875-USLEEP1 (3371).

 

 

The Team at Lift Mattress Co.

Update: 05/12/2020 - (email sent to customers)

Hello!

We are pleased to announce that we will be resuming shipping starting Friday, May 15th 2020. As many small businesses across the country start to re-open, suppliers and manufactures will be overloaded with back orders. Therefore, as previously stated we will be shipping in phases for a multitude of reasons. 

We know that everyone wants their new sleep system as soon as possible, we get it! This is why we are trying to do this is a way that we can monitor shipping more closely and make adjustments as necessary. 

Our customers have been amazing, and thanks to you all for being so understanding during this most difficult time for you, and small businesses across America. Without all of your support we could not be doing this, so again... THANK YOU!

We can assure that we are working everyday (and many nights) to get through this, and to get you sleeping great again!

 

Please use the shipping phases and dates information below to figure out what phase you are in, and when you can expect to receive a shipping notice. 

Note: If you were picking up your order at the Red Barn Showroom location, it will now be shipped directly to the address you provided to us.

 

SHIPPING PHASES AND DATES:

  • Phase One - All partial orders in all states (did not receive completed order due to shutdowns) , and mattress only orders in the state of FL.  - You will receive a "ready to ship" email by Friday, May 15th, 2020

  • Phase Two - All orders going to the states of FL, GA, SC and TX -  You will receive a "ready to ship" email by Friday, May 22nd, 2020

  • Phase Three - All orders going to ALL other states not mentioned above -  You will receive a "ready to ship" email by Friday, May 29th, 2020

  • Phase Four - Canada -  You will receive a "ready to ship" email by Friday, June 5th, 2020

 

If you have any questions or concerns please feel free to contact us via email at customerservice@liftmattress.com. Our customer service phone line is scheduled to resume operations on Tuesday, May 26th. You may also go to liftmattress.com for all of the most recent updates.  

ALERT... ALERT... FOR ALL OF OUR BRADENTON, FL DEMO SHOWROOM LOCATION CUSTOMERS - PLEASE READ:

LIFT MATTRESS CO. CORPORATE NO LONGER OPERATES THE RED BARN DEMO LOCATION!

Therefore, if you had an order that was to be picked up at the Red Barn, we will now be shipping that order DIRECTLY to you. If you have any questions please direct them to us via email at customerservice@liftmattress.com, as previously noted, or visit liftmattress.com for all the latest updates!

 

Sleep Store USA is now the operator of the Red Barn Bradenton, FL  demo location, as previously announced. (see announcement here)

THEY WILL NOT HAVE ANY INFORMATION ON ANY ORDERS PRIOR TO APRIL 1ST, 2020.  (So please do not go and ask them for such information)

 

Sincerely,

Lift Mattress Co.

Customer Service

Update: 05/08/2020 - (email sent to customers)

Hello,

 

Note from our CEO

"First, I would like to say "thank you" to all of our customers for your support, understanding and patience in a time that will go down in history as one of the most difficult for the people of our country, and for small businesses across our country. It is because of this support by our customers that will enable us to work through these trying times and allow our small American family owned business to move forward, and to continue to do what we have done for 20 years. Help people get a good night's sleep!"

Corey Hunter, CEO

 

Shipping Update

As restrictions are being eased in many areas of our country and we attempt to return to a new way of doing business. We are on target to resume shipping as previously planned on May 15th, 2020. We will begin limited shipping in phases, so we can monitor the control of shipping as to on time deliveries, lost items, delayed freight holds, manufacture turn times etc... 

 

Here is what to expect next:

  • On Monday, May 11th, 2020 we will start sending out via email what phase you are in, we plan to have this completed by Wednesday, May 13th, 2020.

  • By Friday, May 15th, 2020 we will be sending out the first round of shipping notices via email.

  • If you had previously arranged to have your order picked up at the Red Barn, it will now be shipped directly to you as shipping resumes.

IMPORTANT ANNOUNCEMENT:

We also want to announce that our corporate location in Bradenton, FL has been sold, as many of you may be aware in speaking to the previous management this was in the works prior to the COVID-19 pandemic. We would like to take this time and welcome the new owners Sleep Store USA to the Red Barn in Bradenton, FL.. This also means that any business conducted before April 1st, 2020 will be handled by Lift Mattress Co. corporate office ONLY. As Sleep Store USA will have no record or information available as they are not owned by Lift Mattress Co. 

 

Please direct all communication to Lift Mattress Co. corporate offices via email at customerservice@liftmattress.com. You may also visit liftmattress.com for the latest updates as well. Our phone customer service will be back up and operating on Monday, May 18th their number is (866) 875-USLEEP1 (3371).

 

Again, we would like to thank you in advance for your understanding in this unprecedented time. Please know we are working very hard to get your product to you as soon as possible. 

 

The Team at Lift Mattress Co.

COVID-19 (coronavirus) Response Updated 04/15/2020

A note from our CEO:

First and foremost I hope this email finds you and your family safe and healthy.

COVID-19 effects on our business:

As a small American owned business we are facing some of the most challenging times in our company's history, ever. I am sure most, if not all of you have been watching the news, or seen some article on how the American small businesses are not getting... Let's just say, the best care, as many of our larger counterparts are during this catastrophic event in our country. At the end of April, beginning of March 2020 we saw a 50 to 75% decline in traffic to our demo showrooms in FL and SC. By mid March we were told to close our demo showrooms in Florida indefinitely as the markets we are in closed, and remain closed. Anyone that knows anything about business in FL knows that this time of year is our busiest time of the year, period. Being forced to close due to no fault of our own has not been a pleasant experience.

COVID-19 effects on shipping/supply:

During these past weeks we have had suppliers close by federal or local government authority (temporarily), run out of stock (for the ones that stayed open), have delayed ship times, etc. All I am trying to say is if companies like Amazon (see their COVID-19 response here), TempurPedic (see their COVID-19 response here), Mattress Warehouse (see their COVID-19 response here) to just name a few, that are seeing shipping issues, or are making huge adjustments to how they have to conduct business. I am sure you can only imagine how it is affecting our small business. 

Here is just one example of what is happening with shipping: Our online division sent an order to a customer in CA, it would normally take about five days to get to the customer, it took (10) days just get to CA, and then FedEx  told them it may take another 2 to 3 weeks for them to deliver it to our customer (that is if they don't lose part of it before then, my words). Why? They said because it is not an essential item as it was shipped ground. So what do you think happens? Customers are calling and complaining to us. We are not FedEx. Then the customer expects us to call FedEx and fix it somehow? Then we have to tie up hours on the phone, of which we do not have the man hours to do in the first place. To only be told that there is nothing they can do. Then customers get mad and cancel their order/credit card, then we have to try and fight that, because we didn't do anything wrong, right?

End result: We are out of the money we paid for the products and having them shipped to CA (in this case around $1,550.00) ... Then the credit card company takes back the $2,200.00 that the customer originally paid. Because we can't get the product to the customer sonn enough, by the way due to no fault of our own. So now we as a company are out $3,750.00 and have an order setting in a FedEx warehouse that we can't get back for maybe a month, IF they don't lose it in the meantime! Which then would set off a whole new set of issues. But, I will stop here as hopefully you get the picture! How many times can we do that as a small business? Just (10) of those would equal $37,500.00 we would have tied up, right? Think about that?

COVID-19 effects on normal operations:

Bottom line, we want to fill all orders that are pending. However, it is going to take us a little longer than we first thought. We had assumed that this would all be over in a couple of weeks and our businesses would reopen, and we would be back to business as usual. We would be selling new sleep systems and filling orders on time.

Unfortunately, this has not been the case. So as of April 14th, 2020 we will be suspending all operations of Lift Mattress Co. until June 1st, 2020. We will be monitoring and following all recommendations of the federal and state governments to decide when we can reopen our demo showrooms. We have also suspended all online sales at liftmattress.com until we can function as normal. We have been around a long time, and plan on being around for many more years. We have customers that depend on us for their sleep needs, we have people that depend on us for their income, and we have businesses that depend on us for income revenue. It is not a responsible thing for us to do as a company, of our size to try and operate through the next (45) days like there is nothing going on. 

COVID-19 and refunds:

Also, let's cover what I know may be on many of your minds "can I get a refund?" Well, I will answer it like this... Lift Mattress Co. has a "no refund" policy, due to extreme discounting. However, we as a company can not stop any of our customers from filing a dispute with your credit card company, in regards to your purchase. Of course, this obviously does not in any way help the current situation we and many, many other small businesses are in, in this unprecedented time for our country. We are asking all customers with pending orders to please let us work through this crazy time together. There is nothing more we want to do than to fulfill all pending orders as soon as possible, this we assure you. 

This being said, we are offering full refunds to anyone that may feel the need to request one. You may request a full refund by sending an email to customerservice@liftmattress.com, we will process all refunds as soon as possible. Please note: it may take longer to process refunds as credit card companies are experiencing a much higher volume of activity than usual. 

I have tried to be as transparent as possible, maybe even too much. But, I feel that just telling it, the way it really is, would be the best option, as always.  

I know that some of you are going to totally get this, and then some won't, either way. 

In closing, I would like to personally thank each and every one of you for your business, support, understanding and patience through this process. I would also like to apologize for this disruption, and all inconveniences this may have caused. We are looking forward to getting through this in a safe and healthy way for all who are involved. 

Sincerely,

Corey Hunter

CEO

 

PLEASE READ BELOW important notice!
In lieu of us having to send multiple emails (with very limited staffing). 

We have posted a copy of our most recent order update email that was going out today.

Please read the more detailed updates on shipping time frames established as of April 14th, 2020 by Lift Mattress Co. customer service.

Update for customers with orders from our demo showrooms (FL):

For customers with any orders purchased at one of the demo showrooms, that had any scheduled ship dates around the middle of March, 2020. We had originally delayed all of those shipments to April 15th, 2020. It is with great sadness that we have to inform you that due to circumstances out of our control. We are going to have to extend that shipping window out to between May 15th, 2020 to June 1st, 2020. Due to circumstances out of our control, we feel these new shipping dates are more manageable and realistic. Our CEO will also be sending out a message via email tomorrow April 15th, 2020 addressing our operations over the next 30 to 60 days.

 

In regards to orders that already had delayed shipping dates in place, here is the new shipping schedule for those orders:

  • If your order had a April 2020 delayed ship date scheduled - *It will ship between May 15th, 2020 and June 1st, 2020

  • If your order had a May 2020 delayed ship date scheduled - *It will ship between June 1st and June 15th, 2020

 

If you have any questions or concerns you can email us at info@liftmattress.com. We will return all emails within 1 to 2 business days.

COVID-19 (coronavirus) Response Updated 04/13/2020

Along with the rest of the world, Lift Mattress Co. continues to monitor the ever-evolving situation and challenges of the coronavirus (COVID-19). 

Our demo showrooms and our corporate office are now closed until further notice.  Customer pick-ups from any of our warehouses are also suspended.

We have also suspended all sales on our website (liftmattress.com) until June 1st, 2020. All March 2020 online orders will be delayed shipped on or after June 15th, 2020. Our online sales department  is ready to assist with questions or concerns - simply click on the chat function from our website. They will NOT be able to answer questions in regards to any demo showroom purchases.

The health and safety of our customers and team members are our top priority and we are following the Centers for Disease Control's recommended preventative protocol.

As always, we only deliver brand new factory-sealed goods to our customers and we do not resell used bedding ever. 

Thank you for choosing Lift Mattress Co. We will continue to exhaust all efforts to provide a safe and healthy environment for our customers and our team members. 

Sleep Well,

Lift Mattress Co.

Delayed shipping for online orders:

Any orders received online will be delayed shipped on or after June 15th, 2020. 

COVID-19 (coronavirus) Response Updated 04/01/2020

First and foremost, Lift Mattress Co. would like to "thank you" for letting us help you with your sleep needs. As with any small American owned business everyone of our customers are extremely important to us, and the success of our company. We ask that during this unprecedented time to please be understanding, supportive and know that we are working very hard for you, as we can. In trying to keep our Lift Mattress family and our customers safe in response to the novel Coronavirus (COVID-19)

Here are some things you need to know.

  • All of our demo locations are closed until April 15th, 2020 as many of the marketplaces we are in, are closed  themselves. As they and we are not considered an essential business.

  • We have suspended all shipping of orders until April 15th, 2020. Please see copy of email below.

  • All local pick up orders are suspended for pick up until we reopen due to this closure.

  • You may order online at liftmattress.com however, depending on the items ordered shipping times may be up to 6 weeks, in trying to do our part by NOT adding more unessential products to our shipping partners logistics at one time, allowing them to focus on essential products needed to support our fellow american families in a time of need.

  • We are working on an emergency staffing status to allow our staff to comply with all "stay at home" orders, as we are NOT considered an essential business.  As indicated above our retail locations and normal offices are closed until April 15th, 2020. We do have limited staff returning emails from home.

  • This means we have limited our communication to email only. So please, email us at info@liftmattress.com. Again, we are not returning any phone calls at this time only emails, so please email us at the email provided if you have any questions or concerns.

  • It may take 24 to 48 hours to get a response to your email. Only one email please, we will respond as soon as possible.

  • As with many, we are experiencing delays in shipping do to supply chain interruption, so please be on the lookout for emails from us titled "order updates" as we are working very hard to keep all of our customers notified to the status of their orders.

 

Lift Mattress Co. would like to thank you in advance for your kindest, understanding and support during this unprecedented time in our country and for our business.

 

Sincerely, 

Lift Mattress

Copies of COVID-19 update email sent to customers:

Sent: Wednesday April 1st, 2020

Hello!

First, thank you for your business and continued support of our small business during this unprecedented time. In response to the COVID-19 virus, and the many federal, state and local orders in place such as "stay at home" and the closer of nonessential businesses across America. Many of our suppliers are located in areas of our country that have been greatly affected by these orders. We are experiencing many interruptions in our supply chains to fulfill orders. For example, in some cases one customers order may come from three different parts of the country. This has caused an unbelievable amount of confusion for us and our customers, we have seen partial orders arriving without shipping notices, open ended delays, and are experiencing a higher than normal volume of calls and emails in regards to orders and their statuses. All of this, while operating with a much smaller than normal team, from their homes. 

Therefore, we have had to make a very hard decision to suspend all shipping of any orders to our customers until April 15th, 2020. 

We hope this time will allow our suppliers and us to adjust to the new way we are having to conduct business, relieve confusion for our customers, and help with our staffing needs. You may also get more information about our response to the COVID-19 coronavirus at liftmattress.com/covid-19

 

Below are some questions and answers you may have:

  • If I am getting this email does it affect my order -  Answer: YES

  • Will my order be rescheduled to ship automatically on or about April 15th, 2020 -  Answer: YES

  • Do I need to do anything else at this time to ensure my order will be rescheduled  - Answer: NO

  • If this delayed ship date does not work for me, can I schedule a later delivery date? Answer: YES, please email us at info@liftmattress.com and we can schedule a different ship date for after April 15th, 2020.

  • What if I have received part of my order, will the rest be delayed until April 15th? Answer: YES (maybe) we are working to try and get as many partial shipped orders completed as we can, we are working with our suppliers and hope to have this resolved by this Friday. You will be notified by email if the rest of your order is coming by Friday April 3rd or if it will be delayed until April 15th, 2020.

  • If I do have other questions in regards to my order, what should I do? Answer: Please email us at info@liftmattress.com and we will answer any further questions you may have, our current response time to emails is (1 to 2) business days.

COVID-19 Update - updated 04/01/2020

Impact on Home Deliveries

The continued health and safety of our customers and employees is our first priority. Due to the evolving circumstances surrounding COVID-19 (coronavirus), delivery of your mattress and/or adjustable base may be delayed or impacted over the next several weeks.

For your well-being and the protection of our delivery agents, we will not be able to offer in-home delivery or set up / installation services throughout the coming weeks.

IMPORTANT ANNOUNCEMENT:

We also want to announce that our corporate location in Bradenton, FL has been sold, as many of you may be aware in speaking to the previous management this was in the works prior to the COVID-19 pandemic. We would like to take this time and welcome the new owners Sleep Store USA to the Red Barn in Bradenton, FL.. This also means that any business conducted before April 1st, 2020 will be handled by Lift Mattress Co. corporate office ONLY. As Sleep Store USA will have no record or information available as they are not owned by Lift Mattress Co. 

 

Please direct all communication to Lift Mattress Co. corporate offices via email at customerservice@liftmattress.com. You may also visit liftmattress.com for the latest updates as well. Our phone customer service will be back up and operating on Monday, May 26th their number is (866) 875-USLEEP1 (3371).

 

 

The Team at Lift Mattress Co.