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Covid-19 continues to impact the mattress industry.
The radical shift to direct-to-consumer shopping, in conjunction with Covid-related restrictions, has overwhelmed FedEx, UPS, USPS, and even our In-Home Delivery partners. They are extremely busy. As a result, routine package scanning for tracking updates is less reliable now. Package receipt signatures are sometimes not being offered to minimize exposure risks for drivers. And unforeseen delays are the new norm, as health restrictions fluctuate from state to state.
To further complicate matters, we're experiencing complications with our supply chain, beyond our control.
Simply put, a confluence of unprecedented demand and unpredictable Covid-related factors are pushing mattress fulfillment times to be more erratic and way longer than normal. In many cases, these times are even longer than what we estimated at the time of your order or showed on email order confirmations. (Of course, being one of America’s top rated (by customer reports) sleep system design companies, also increases demand.)
We thank you for your patience and understanding. Rest assured, we are doing everything we can to mitigate these delays moving forward. And trust us, the wait is worth it. If you have any questions or concerns, please email us at email@example.com or call at 866-USLEEP1. Due to extremely high demand, return emails and phone calls may take 2-3 days.
Thank you in advance,
The Team at Lift Mattress Co.