Frequently asked questions
What kind of mattresses do you offer?
We offer both pocketed coil inner spring mattresses, and we have an all foam cool gel mattress. Our pocketed coil mattressess have a 825 coil count support system, and are designed for all mattress foundation types.
How do your prices compare to other online mattress companies?
Simple, we offer direct to consumer from manufacture pricing. Please compare us to others, and you will find that we have some of the best, if not the best pricing in the industry!
What size mattresses do you offer?
We offer Twin XL, Full, Queen, and King sizes.
Are fire retardant chemicals used on the mattresses?
NO, we do not use chemicals, we use a flame retardant sock to cover the core of our mattresses. This blocking the oxygen flow so any fire would burn out.
What's up with the 90 night sleep trial?
For the first 30 days if you are not happy with your Lift Mattress Co mattress, you may return it for a full refund, in days 31 thru 90 you may exchange your mattress for a different one at equal or greater value (one time) please see our return policy for more information.
How much is shipping?
This is a easy one... All of Lift Mattress Co sleep products come with free basic shipping via FedEx.
When will my Lift Mattress order ship?
All of our sleep products ship within 3 business days from order (excluding hoildays) most of our customers receive their products in 5 to 7 business days from order date. You will receive an email with tracking infomation once your order ships.
Can I specify a delivery date?
Yes you can, just give us a 2 day window by sending an email to email@example.com of when you would like us to deliver to you. If you would like us to hold your mattresses or adjustable bed bases. Just give us a weeks advance notice of when you would like to receive delivery by contacting us at the email above or calling customer sevice at (866) USLEEP1.
What does your mattress warranty cover?
Our mattress warranty covers manufacturing defects such as body impressions, sagging, cover defects, or flaws in our foams. This warranty is for 5 years from the purchase date of your mattress. With almost 2 decades in the mattress industry, if you are going to have any issues with your new mattress, you will know it, in the first 6 months, it will not take years. We do not cover changes in your mattress from normal wear and tear. We do not cover any damage from use, not intended to be normal for a mattress. Please see our full warranty here.
What is the warranty on your adjustable bed products?
Our warranty is pretty industry standard as follows.
What is the return policy on your adjustable bed bases?
At this time we do not offer a return option on our adjustable bed bases due to our pricing structure (direct to consumer/wholesale) and the nature of the product. However, you can purchase a return option within the first 30 days. This is done a case by case basis as requested by our customers, for more information please contact us at firstname.lastname@example.org
Do you have a retail store or demo location?
Yes, we do a have a demo location in Myrtle Beach SC (see address below) and we have plans to open more demo locations in 2019. If you would like to receive information on the business opportunity in opening a demo location for Lift Mattress Co please contact at email@example.com
What is your order cancellation policy?
You may cancel your order within 24 hrs from ordering. If you want to cancel after your order has shipped, you will be charged for all shipping cost involved plus a $100 handling fee.
How many adjustable bed bases do you offer?
Great question... we try to make it as easy as possible, so we offer 3 bases on a good, better, best platform for more information on our adjustable bed bases click here.
What is your return policy?
30 days full refund, 90 days exchange, please see our full return policy for more information.
How long does it take to get my refund, if needed?
Once we receive your mattress back in our shipping facility in High Point NC, and the return inspection is completed, your refund will be processed in 3 to 5 business days. You will receive an email with the return infomation.
How do I return my mattress, if needed?
To start the return process please contact our customer service department at firstname.lastname@example.org or by calling (866) USLEEP1.
Ok, have more question?
If you have more questions on any of our sleep products or anything in general... Please do not hesitate to contact us at email@example.com
Do your mattresses come compressed in a box?
Yes, all of our mattresses where designed to be vacumed packed for easier shipping and handling. The average box is 18" square by 45" long. Once opened your mattress will return to it's normal size.
Is it hard to put the adjustable bed bases together?
No, due to advance designs in packaging our bases can be assembled in minutes, with no tools required.