LiFT Mattress Co. Return and Refund Policies and Procedures
You may return most items within 30-days of delivery for a refund, when purchased through our website. Please see demo showroom locations and Facebook return policy on this page. The customer is responsible for the return transportation cost in the event of cancellation or return once an order has been shipped, submitted or is in process. If a refund is authorized by Lift Mattress Co. there will be a 10% per item restocking fee charged to the customer, for any sale over $1,000.00. Custom ordered products and bedding accessories, (ie; pillows, sheets, mattress protectors, etc) are not eligible for return. Adjustable bed bases are NOT returnable.
Approved Refund Policy
If you are approved by management for a refund. The refund will be given back in the manner received. (example: if your order is paid via a credit card we will refund the credit card only). All refunds or rebates will be processed within (7 to 14) BUSINESS DAYS from the date of the refund transaction date.
If a product arrives damaged, please refuse delivery of the shipment and contact our customer care. If a shipment is not refused at the time of delivery, you are responsible to notate any visible damages or imperfections on the delivery receipt upon signing for acceptance. If you are unable to fully complete your inspection, please indicate "Subject to Inspection" on the delivery receipt or "Possible Damage".
Most items can be returned or exchanged within 30-days of delivery. Exchanges can only be made for products of equal or greater value. In the event that the replacement items exceeds the cost of the item being exchanged, the customer will be charged for the difference in cost. All transportation costs are applicable for cancellations, returns and exchanges once an order has been shipped or delivered. Mattresses and furniture must have the original law tag attached and in new, sanitary condition with no stains, tears, burns or any other imperfections caused after delivery. (Limited to one exchange per purchase) *Adjustable bases are non-returnable. All refunds will be credited back to the card and/or account used to make the original purchase, minus any applicable return transportation fees for freight items. Please contact customer service for an estimate of return charges for freight, as fees vary with item size, weight, and carrier.
Chargebacks and Disputes
If any customer initiates a chargeback we will respond as needed and by the guidelines of the cardholders bank. If the chargeback is deemed or found to be fraudulent or without merit then the cardholder will be responsible and agrees via their signature on their purchase contract to pay all administration fees involved in fighting such chargeback up to $1,000.00. If a customer files a dispute or chargeback on an approve refund while LiFT Mattress Co. is inside their (10 to 14) BUSINESS DAY window to process said refund, LiFT Mattress Co reserves the right to charge the customer up to an additional $500.00 to their account for processing and recovery fee's.
Any promotional items received with original mattress purchase such as pillows, linens, mattress protectors, etc. are non-returnable and will be deducted from the return credit. This includes temporary promotional offers valid at the time a purchase is made or at the time of exchange or return. Bedding Certain Products that are considered "hygiene" items can not be returned, such as pillows, sheets, linens, mattress protectors etc.
If a product is returned you should expect to receive your refund or store credit within 7 to 14 business days after we have received your product and completed inspection.
If you need to return an item, simply email our customer service department. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please contact Customer Service at firstname.lastname@example.org to start the return process on your order.
100 Night Sleep Trial Policy:
We offer a 100 night sleep trial on all mattresses ONLY. You must sleep on your new mattress for a minimum of 90 days. You may request an exchange authorization on your 91st day. Although the mattress will be replaced at no charge, the customer will be responsible for all shipping and handling cost to receive their new mattress or mattresses.
DEMO LOCATION and FACEBOOK RETURN POLICY
Due to the extreme discounts at our Demo Locations, Facebook and on other social media sites, buyer forfeits any and all rights to cancel, return and or exchange, any and all merchandise purchased at any of our Demo locations, Facebook and any other social media platforms. Regardless if merchandise has or has not been received. However, ALL manufacture warranties will remain in effect as normal. If you would like a return/exchanged option you will be asked to pay the current sale price listed on our website, for any items you wish to purchase through one of our Demo Locations or social media platforms. Lift Mattress Co. may offer a company credit if a order is canceled within 24 hours of purchase. This will be at the full discretion of Lift Mattress Co. Lift Mattress Co. will NOT responsible for any delays in shipping due to manufacture out of stock notices, or delayed shipping by no fault of our own. We reserve the right to substitute similar, equal, or better products as deemed necessary to fulfill customer orders when an item ordered has been discontinued, or is in out of stock status. If we offer a similar item of less cost, we will refund you the difference in price. If at any point, if LiFT Mattress deems it necessary to cancel, refund, or stop any order from being fulfilled it reserves the right to do so at any time.